Frequently asked questions

Starter is $199/year, Growth is $299/year, Pro is $399/year, with custom Enterprise pricing. See Pricing.

Yes. Subject to our terms and payment of applicable fees, you own the deliverables created for your business.

Managed hosting is included for sites on care-inclusive plans. If you cancel, we help plan a handoff.

Depends on plan depth: foundations on Starter, ongoing local/technical/content work on Growth, advanced programs on Pro.

Updates, security monitoring, backups, uptime checks and content/support hours matched to your plan. Details on Website Maintenance.

Email support on all plans, with priority response on Pro and dedicated channels on Enterprise.

Build-inclusive plans may include a minimum term. Maintenance-only can be month-to-month. Terms are provided before kickoff.

Cancel per your agreement. We’ll provide export/handoff steps. See also our refund policy for edge cases.

We can guide DNS and connect domains. Domain registrar billing usually stays in your account unless agreed otherwise.

You can provide content, or we can help within plan hours / scoped writing projects. Industry accuracy remains a shared responsibility.

Yes — Shopify and WooCommerce are primary. Complexity affects plan tier and setup fees.

Yes. See Platforms for fit guidance.

Hardening, updates, monitoring and backups are part of care plans. Incident response is prioritized by plan.

Yes. Performance work is available as a service and within higher-tier plans. See Speed Optimization.

Yes, with URL mapping, redirects and QA. See Website Migration.